You have the deposit form open and the bonus field waiting for something to type. The most common mistake at this point is pasting a code into the wrong box without knowing which one it belongs to.
Money going in and coming back out
Which box takes the betr bonus bet code?
The betr bonus bet code belongs in the bonus or promotion field shown during deposit, not in the amount field. Typing it beside the amount can break the form or leave the code unread. A wrong character is the usual reason a code fails, so type it by hand rather than pasting from a message. One check: compare the code on screen with the bonus screen before you confirm.
Is the betr deposit code the same as the bonus code?
They can look alike, but they serve different steps of the same deposit. A deposit code marks the money you pay in, while a bonus bet code unlocks the extra bet. Players often swap them and then wonder why nothing appears. Before confirming, match each code to the label on its field. If only one field exists, use the code that matches that field alone.
My deposit left my bank but the balance still shows nothing.
This gap usually means the payment is still moving between your bank and the account. Stay on the payment screen until it confirms rather than closing the page. Then open your transaction history and look for the pending entry. If it sits there unchanged, contact support with the reference from your bank. Do not send the deposit a second time while the first is pending.
Why was my withdrawal held for a review?
Withdrawals can pause while the account is checked against the details you gave. This is a normal step for new accounts and for larger amounts. Make sure your name, address and date of birth match your documents exactly. A mismatch is the most common cause of a held request. Keep your balance untouched until the payment is marked as sent.
Can I cancel a withdrawal request after sending it?
Sometimes yes, while the request is still pending. Open the transaction list and look for a cancel option beside the entry. If the payment has already moved, cancelling is no longer possible. Decide whether you want the money back in your balance before you act. Then wait for the status to change rather than sending a second request.
Does the bonus bet code change how much I can withdraw?
A bonus bet code adds a bet, and winnings from it can carry conditions before withdrawal. Read the bonus screen to see which games count and when the extra bet expires. Play the bonus on qualifying games so the progress is tracked. Your own deposited money and the bonus money can behave differently, so keep them apart in your head. A quick check of the bonus screen before you play avoids most surprises.
What happens if my bank refuses the payment?
A refusal means your bank stopped the payment before it reached the account. Nothing is credited, and you may see a pending hold at your bank for a short while. Try another method that is in your own name. Never use a card or account belonging to someone else. Confirm the payment went through on the account side before you deposit again.
Are there fees on deposits or withdrawals?
Charges depend on the payment method you choose and on your own bank. The amount you see on the screen before confirming is the amount that counts. Your bank may apply its own charges outside the platform. Compare what you pay with what arrives in your balance. If the two figures differ, note it and raise it with support before your next payment.
Getting into your account and keeping it correct
How do I log in when the password field rejects me?
Most rejections come from a small typing error or an outdated saved password. Use the reset option on the login screen and follow the message sent to your email. On au-betr.com players can log in from a phone browser, which is useful when you are away from a computer. Clear the saved login in your browser if it keeps filling the old password. Then sign in once and save the new one.
Do I have to send documents before playing?
You can usually play and deposit before documents are requested. The check becomes important when you withdraw, because the account has to match your identity. Prepare a clear photo of your ID and a recent proof of address. Blurred edges are the most common reason a document is sent back. Send them through the secure upload rather than by email attachments.
Can I open more than one account?
One account per player is the normal rule, and duplicate accounts get flagged. If you forgot your login, recover the existing account instead of making a new one. A second account also breaks the link to your bonus history. Close any extra account you created by mistake and keep the one with your verified details. Check your email inbox for old sign-up messages before you start again.
How do I change the email on my account?
Changes to account details often need confirmation from support. Find the profile or settings area and look for the contact details section. Confirm the change on both the old and the new address. Until that is done, use the old email for login recovery. Keep the new address active, because future messages will go there.
Why does verification ask for a selfie?
A selfie proves the person logging in is the person on the documents. Hold your ID next to your face in good light and avoid glare on the plastic. Remove hats and glasses if the message asks for it. A clear, steady photo passes faster than several blurred ones. Take the photo in the same session as the upload so the two match.
What do I do if I can no longer reach my email?
Without the email, login recovery cannot reach you. Contact support and explain the situation calmly, and be ready to prove who you are. They may ask for the ID you used at sign-up. Once access is restored, update the email to one you use daily. Do this before your next withdrawal so the check does not stall.
How can I see my bonus history?
Your account usually keeps a record of codes used and bonus bets credited. Open the bonus or promotions area and sort by date. This history shows whether a betr bonus bet code was accepted or missed. If a code is missing, compare the date with your deposit entries. Bring both to support when you ask about it.
Why was I signed out in the middle of a game?
Session timeouts protect your account when the browser sits idle. They also happen when the connection drops on a phone. Sign back in and check that any stake you placed is still shown in your history. If a game was cut off, wait before replaying it. Playing on a stable connection avoids most of these interruptions.
Games and how they behave
Which games count toward the bonus?
The bonus screen lists the games that count, and others may count only partly or not at all. Start with a game from that list so your play is tracked. Games outside it can still be played, but they may not help the bonus. Check the list again if the bonus progress looks stuck. Progress updates after a game round is settled, not during it.
Why did a game disconnect while it was spinning?
A dropped connection can interrupt a round, and the result is decided on the server side. Sign back in and reopen the game to see the finished round. Do not place a new bet until the old one appears in your history. A stable network, rather than a switching one, keeps rounds clean. If the round never resolves, note the time and ask support.
Can I try games without paying?
Many titles offer a demo version on the game page. Demo play uses practice credits and never touches your real balance. It is a good way to learn the rules before you stake money. Bonus bets, however, usually need real play on qualifying games. Check which mode you are in before you spin.
What does the RTP figure on a game mean?
RTP describes what a game returns to players over a very long run of spins. It is not a promise for your next session, and short sessions swing widely. Two games with different RTP figures behave differently over time. Use the figure to compare titles, not to predict a win. The rules screen of a game shows its own figure.
Do live dealer tables work on a phone browser?
Live tables run in the phone browser without any download. A steady connection matters more than the phone model. Turn the phone to landscape and close other apps for a smoother stream. If the video lags, the bets may still go through on time. Test with a small stake before playing a longer session.
Why is a game missing from the lobby?
Games come and go as providers update their catalogues. A title you played before may be removed or placed in another category. Use the search field with part of the name rather than scrolling every section. Filters for provider or game type can also hide titles. If nothing appears, the game is likely no longer offered.
Can I use the bonus code on any game?
The bonus bet code unlocks an extra bet, and the games you can use it on are shown with it. Play outside that set and the bet may not count. Read the expiry shown on the bonus screen so the bet is not lost. Keep your bonus and cash bets separate in the history. A quick look before each session tells you where you stand.
Safer play, identity checks and asking for help
How do I set a deposit limit?
Limits are set in the account settings and apply from that point on. Choose a figure you can afford across a month, not just for one session. Lowering a limit is quick, while raising one can take effect only after a waiting period. That delay is there to protect you. Review the figure when your circumstances change.
Can I close my account for a while?
A short break can be requested through the account settings or support. During a break you cannot deposit or play, and your balance stays where it is. Plan what you want to do with any remaining funds before the break begins. Note the date when access returns so you know what to expect. You can ask to extend the break if you need more time.
Why does the identity check ask for more than one document?
One document proves who you are, and another proves where you live. Together they confirm the account belongs to you. Send documents in your own name and with the full page visible. Cropped images are the most common reason for a further request. Answer any support message about them promptly, because the check holds up withdrawals until it is finished.
Is the connection to the site secure?
A padlock and an address starting with https show the page is encrypted. Avoid logging in on shared or public networks where others can watch the screen. Close the browser fully when you finish on a borrowed phone. Set a password that you do not use anywhere else. Adding 2FA where offered makes a stolen password far less useful.
What should I do if I think I have a gambling problem?
Stop playing and use the self-exclusion option so access is blocked for a set period. Tell someone you trust about the decision so it holds. Consider a support service for gambling harm and speak to them openly. The account balance can wait until you feel steady. Chasing losses with bigger stakes makes the harm worse, not better.
How quickly does support answer a question?
Support has a contact form and often a live chat channel during busy hours. Give your account email, the time of the issue and any reference number. Clear details shorten the exchange by several messages. Ask for a case number so you can follow up later. Keep the reply until the issue is fully closed.
Who can I turn to if a bonus is refused?
Start with the bonus screen, which shows the conditions attached to the code you used. Compare them with your play history and note any game that did not count. Send both to support and ask for the reason in writing. Keep your messages factual and short. Never hand your login to anyone who offers to fix a bonus for you.