Aviatrix Game Problems: Missing Bonuses, Delayed Deposits, KYC and Limit Fixes

You press the button to claim your welcome bonus or free spins, but the balance stays the same and the offer shows as still available. The most common cause is that the bonus code was entered with a typo or the deposit that should trigger the offer was made without the code attached.

Welcome bonus or free spins not credited

The player sees the bonus page still offering the same welcome package and no extra balance or spins. Likely causes are listed below.

• The bonus code was typed with a spelling mistake or extra space.
• The qualifying deposit was made before the code was entered.
• The player already claimed a welcome offer on an earlier account.
• The deposit method used is not part of the welcome offer.
• The bonus was credited but placed in a separate bonus balance that is not shown on the main screen.

Work through these steps in order.

1. Open the bonus section and note the exact spelling of the code.
2. Compare the code with what you typed, letter by letter.
3. Check that the code was entered before the deposit, not after.
4. If the code was missed, make a new qualifying deposit with the code applied first.
5. Confirm that the payment method you used is allowed for the welcome offer.
6. Look for a separate bonus balance or a pending bonus tab.
7. Refresh the page and sign in again to update the balance.
8. Clear the browser cache on your phone or computer.
9. Try a different browser if the bonus section does not load.
10. Make sure you are signed in to the correct account.
11. Check your email for a message about the bonus being added manually.
12. If you have another account, note that duplicate welcome claims are not allowed.
13. Write down the date and amount of the qualifying deposit for support.
14. Take a screenshot of the bonus page showing the offer still available.

Contact support when you have the code, deposit date and screenshot ready and the bonus still does not appear.

Deposit left the bank but is not on the casino balance

The player sees the bank statement showing the payment as completed while the casino balance stays unchanged. Likely causes are listed below.

• The payment is still being processed between the bank and the casino.
• The deposit was sent to a different account than the one currently signed in.
• A required verification step is holding the deposit.
• The payment was declined by the bank after leaving the player’s side.
• The deposit page was closed before the confirmation screen appeared.

Follow these steps.

1. Refresh the casino balance and sign out, then sign in again.
2. Check the transaction history page for a pending deposit.
3. Confirm that the last four digits of the payment source match the one you used.
4. Look at your bank statement for the exact status shown there.
5. If the bank shows completed, wait for the casino history to update.
6. Do not repeat the deposit while the first one is still pending.
7. Check your email for a request to verify the payment source.
8. If verification is requested, send the documents through the secure upload page.
9. Clear the browser cache and reload the transaction history.
10. Try a different browser or a private window to rule out a display issue.
11. Take a screenshot of the bank statement entry with the date visible.
12. Take a screenshot of the casino transaction history showing no credit.
13. Note the payment reference number from the bank statement.
14. Compare the currency of the deposit with the currency of the casino account.
15. Keep the confirmation email from the payment provider.

Contact support when both screenshots are ready and the deposit still does not appear after the pending status has cleared.

Identity verification (KYC) stuck or documents rejected

The player sees the verification status unchanged for a long period or a rejection message without a clear reason. On aviatrix-game.org/, the KYC review can pause for common document issues. Likely causes are listed below.

• The document photo is blurry or has a glare across the text.
• The corners of the document are cut off in the image.
• The name on the document does not match the account name exactly.
• The document is expired.
• The proof of address is older than the period the casino accepts.

Work through these steps.

1. Open the verification page and read the exact rejection reason shown.
2. Retake the photo in daylight with the whole document inside the frame.
3. Make sure no finger or shadow covers the photo or text.
4. Check that the name, date of birth and address match your account details.
5. If the name differs, update your account details before resubmitting.
6. Use a recent utility bill or bank statement for proof of address.
7. Confirm the address document shows your full name and current address.
8. Upload each document in the correct slot on the verification page.
9. Submit one document at a time and wait for the status to change.
10. Do not send the same document more than once unless asked.
11. Check your email for a message from the verification team.
12. If a selfie is requested, take it in good light without a hat or filters.
13. Keep the file size within the upload limit shown on the page.
14. Save copies of every document you send.
15. Note the date of each submission for your records.

Contact support when a document has been rejected more than once with no clear reason or the status has not changed after a new upload.

Deposit or withdrawal declined because of limits

The player sees a message that the amount is above or below the allowed range for the account. Likely causes are listed below.

• The amount is higher than the single-transaction limit for the account level.
• The amount is lower than the minimum allowed for that payment method.
• The daily or monthly limit for the account has been reached.
• The payment method has its own limit separate from the casino limit.
• The account level does not yet allow the requested withdrawal amount.

Follow these steps.

1. Read the decline message and note whether it mentions a minimum or a maximum.
2. Compare the amount with the limits shown on the deposit or withdrawal page.
3. Split a large withdrawal into smaller requests if the casino allows partial payouts.
4. Choose a payment method with a range that fits your amount.
5. Check whether you have reached a daily or monthly limit.
6. Wait for the limit period to reset before trying again.
7. Complete any remaining verification steps that affect your account level.
8. If the amount is below the minimum, increase it to the lowest allowed value.
9. Review your transaction history for recent deposits that count toward the limit.
10. Try a different method only if it is in your name and allowed for withdrawals.
11. Take a screenshot of the decline message.
12. Note the amount, method and date of the declined request.
13. Make sure your account currency matches the currency of the request.
14. If you plan a large withdrawal, contact support before submitting it.

Contact support when the amount is clearly within the displayed range and the request is still declined.

Keep your account name, address and payment details identical everywhere, and finish verification before your first withdrawal; that single habit prevents most bonus, deposit and limit problems.